Q: How long does it take to get a response via e-mail or FB messenger?
Updated Sept 20, 2016*
Right now, our business is experiencing rapid growth and we are hiring new employees daily. We are behind on our messages, but are working around the clock to get caught up. If you send us a message, plan on 3-5 business days for a response. Please read the FAQ's page before submitting a question. If you have an urgent need, our live chat feature on our website is the very best way to get a hold of us. Thank you for your patience.
Q: How long will it take to get my order?
A: It is our goal to get your order to you within15 business days. (Monday - Friday) That time includes production, and shipping. After 15 days, customers are eligible for a full refund if they no longer want the product. No refunds are given before the 15 business day period.
To expedite your order, you can also add a Red Carpet to your cart to push your order to the front of the production line.
Q: Do our bouquets come with vase?
A:Our bouquets do not come with a vase. You can add a vase to your cart.
Q:Can I purchase Eco Flowers locally?
A:Yes, you can! We have pre-built bouquets and home decor at the Ogden Quilted Bear. It's located at Newgate Mall by the mall entrance. (2070)
Although our warehouse is not open to the public, we do allow local customers to come shop during the first Friday of each month beginning November 2016. Hours are 9am-5pm.
Q: How should I store my bouquet?
A: If the bouquet is going to be stored for a long period of time, it is best to store it in a cool and dry place that is out of direct sunlight.
Q: Do we ship international?
A: Yes. Free shipping is not available for international orders at this time. Please contact customer service for a shipping quote.
Q: Can I ship to two different addresses without having to make two orders?
A: Soon! But for now, in order to send items to two separate addresses, two separate orders will need to be placed.
Q: Can I see my custom bouquet before it ships?
A: Absolutely! You have the option to add a Proof Photo to your cart for an additional $14.99.
*ADDING A PHOTO PROOF WILL SLOW DOWN YOUR ORDER.
Q: Do we have expedited shipping options?
A: Yes! You’ll see the available shipping options during the checkout process.
A: Eco Flowers are made of a variety of recycled materials, such as: sola wood, birch wood, denim, pine cones, burlap, old novels, used music sheets and jewelry.
Q: What scents do you offer?
A: We're always rotating out scents and experimenting with new ones. However, we're currently offering: Japanese Cherry Blossom, Black Raspberry Vanilla, Fresh Cut Roses, Lilac Blossoms, and Strawberry Lemonade.
Q: How long do the scents last?
A: The scents lasts in a strong fashion for 2-3 weeks, and up to 2-3 months of light scent.
Q: How do you make Eco Flowers?
A: It's a secret. Our lips are sealed.
Have questions not answered on here? Contact us Here :)