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Terms & Conditions


Welcome to, a company dedicated to the sustainability of the floral industry.

By purchasing any floral goods through the Service, or entering into any other transactions with The Eco Flower,  you agree to the terms of use set forth in this agreement.

Eco Flower discounts and promotional codes must be used at the time of purchase. We can not refund forgotten discounts after the transaction is complete. Promotions, account credits, sales, daily deals, and gift cards can not be combined.

Except as provided for replacement bouquets below, there are no refunds or returns for the goods purchased on the Service. All sales are final. You may receive a replacement bouquet only if: (1) you submit a request within three calendar days of the delivery date, and (2) the wrong item was delivered, or if the bouquet arrives in substandard condition, or if the bouquet is delivered after the delivery date or never delivered at all, and (3) if the bouquet arrived in substandard condition, then a photograph of the bouquet must be attached to the customer service request at Replacement bouquets cannot be transferred for value or redeemed for cash.

Eco Flower may, at any time, revise or change the pricing, availability, specifications, content, descriptions or physical features of any products sold or services offered through the Service. Since flowers are hand made, and colors each batch may very in color and appearance. The inclusion of any products or services through the Service at a particular time does not imply or warrant that these products will be available at any other time. We reserve the right to change prices for products displayed on the Service, or the Service, at any time, and to correct pricing errors that may inadvertently occur. All such changes shall be effective immediately upon posting of such new product prices to the Service.

Custom orders are simply a color scheme request. A custom order is not meant to allow the customer to design their bouquet from start to finish. If you wish to see a photo of your custom bouquet before it ships (for your approval), purchase our photo proof package. All custom orders are assembled to the florists discretion with your color requests in mind. We make no guarantees to use certain flowers or to match bouquets seen elsewhere. We are happy to take requests, but due to flower availability and the production processes, certain requests may not be possible.

It is our goal to ship all orders within 10 business days of order although most orders ship within 2­-5 business days. We do not guarantee delivery dates for orders nor do we agree to deadlines or rush orders at the request of the customer. All requests are noted and are taken into consideration when in production, but it is not a promise nor guarantee. Orders can not be cancelled for any reason or refunded within 10 business days or purchase. After the 10th business day, the customer can submit a form via to request refunded shipping. After 15 business days, the order is eligible for a full refund or a reship. Please send an email to via to request your refund or reship.

The customer will receive two emails after purchase. The first email confirms that we have received your order. This email does not imply that the product has shipped. The second email you receive will be a tracking number which indicates that your product will leave our facility within one business day. A signature is not required to receive your package but it is highly encouraged that you be home when your package is delivered. Eco Flower is not responsible for any lost or stolen packages once the tracking number indicates that it has left our warehouse.

If you have any questions about our terms and conditions, please contact us at

Last Modified on September 13, 2016